FREQUENTLY ASKED QUESTIONS​

 

Does this online tool save any client information?

No client information is stored. The checklist available at the end of the activity is made "save optional" and saves directly onto the clinician's computer.

Is this an app?

The Online Trauma Reaction Cards are not an app, but an interactive, website based activity meant for use on computers.

How do I use this with screen sharing? 

Every telehealth platform is different, so we recommend you obtain technical support on screen sharing and screen control directly here. NEVER give your clients your personal log in information for the Online Trauma Reaction Cards, as it is a clinical tool for professional use only. 

Do the Online Trauma Reaction Cards work on every computer?

The Online Trauma Reaction Cards work well on most computers, though we cannot guarantee it will work on every computer due to circumstances with personal technology outside of our control.  

How do I cancel my subscription?

Prior to the next billing cycle, log in and follow the cancel my subscription link. Or contact us and we can cancel for you.

How do I log in?

At the top of the page you can click LOG IN or you can go directly to the ONLINE GAMES tab and log in there.

What is the refund policy?

Subscribers that contact us within 7 days of initial  purchase may request a refund. Any requests following the first 7 day period will not be granted. You may cancel your subscription at any time. Monthly fees renew automatically.